CSEA Case Manager/Investigator



The Wayne County Child Support Enforcement Agency is seeking to fill an opening for a Case Manager/Investigator.  This position is full-time (40 hours per week).   The starting pay for this position is $13.75 per hour.  Wayne County benefits, including health insurance, life insurance, vacation, and sick leave, are available.  The agency also offers a remote work option.

Duties: Manages family support cases in accordance with federal, state and local laws and procedures. Provides information and assistance to individuals, including customers, courts, employers, financial institutions, etc., in response to inquiries received by telephone, mail, fax, electronically or in person and performs research to determine solutions in customers’ cases. Processes appropriate documentation for family support cases, and maintains appropriate documentation.  Conducts investigations to ensure compliance with family support obligations.  Keeps abreast of changes in the child support program, laws, policies and procedures.  Develops and maintains working relationships with associates, other governmental units and the public.  Other duties as assigned.  There is no “field work” included with this position.

Proficiencies: The successful candidate must possess superior organizational and customer service skills and be proficient in computer operations, including Microsoft Office Suite.  The successful candidate must possess knowledge of child support practices and procedures, intermediate level mathematical principles, and court orders. The successful candidate must possess superior communication skills. The successful candidate must possess the ability to work independently; extract information from various sources; present and explain relevant policies and procedures; retain and apply information from procedures; read, copy and record information; analyze and interpret data; and prepare and maintain accurate documentation.  The successful candidate is knowledgeable of employment opportunities and resources and is able to provide appropriate referrals to assist parents seeking employment.

Applications:  Must be 18 years or older to apply.  Submit an application on or before July 23, 2019 to the Wayne County Child Support Enforcement Agency, attn Connie Scott, Supervisor, 428 W. Liberty Street, Suite 11, Wooster, Ohio 44691 or via email at Connie.Scott@jfs.ohio.gov or via fax at 330.287.5623.  Applications are available at the Commissioner’s Office, 428 W. Liberty Street, Wooster, Ohio 44691 or via the internet at https://www.wayneohio.org/employment-opportunities.


Date posted: July 8, 2019